Online Store Return Policy

Return of defective or damaged material:

If you receive a product from our online store that is defective or damaged, call 724-746-4300 and ask to speak to your Account Executive (receptionist will assist) or the Traffic Manager. Alternatively, you can email salesdept@accutrex.com using the subject line “Damaged material”.

When you contact us:

  1. Please have your order and part number(s) ready.
  2. If your package was received damaged, please keep containers and/or take photos of the box and material.
  3. Your case will be reviewed by our Traffic Manager and/or Quality Department and you will be given the reference information needed to return the damaged shipment.
  4. We will process the return and either replace the material or issue a refund on your original form of payment.

If the issue is a damaged shipment, please contact us immediately upon receipt. We ask that you report any defective material within 60 days of receipt.


Minimum Orders

Deacon Sealants $75.00
AccuPeel® sheets $75.00
Shim stock/Practishim® $50.00

(min. order does not include freight)


Payment

Terms: AccuTrex Products offers terms of 1% 15 Net 30 to qualified businesses. If you are interested in getting terms for your business, please consult with your Account Executive.

Our remittance address for checks is:
AccuTrex Products Inc.
PO Box 644000
Pittsburgh, PA 15264-4000

AccuTrex also accepts Visa, Mastercard, Discover, American Express and ACH as forms of payment.

To pay for goods on our online store, we accept Visa, Mastercard, Discover and American Express.