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F.A.S.T® Emergency Delivery Service
AccuTrex STRIVES to serve you, our valued customers. Since we are an employee-owned company, each one of us feels personally responsible for your project’s successful completion-from the sales department to the shipping department. We understand that there are times when you need to have your parts sooner than our standard lead time allows. That is why we created the F.A.S.T.® emergency delivery service. F.A.S.T® stands for Fast Action Service Team and it is an exclusive expedited production service that vastly shortens the production time on urgently needed shims, shim stock, gaskets and washers. F.A.S.T® turnarounds range from one week to one day! Once your order is accepted into the F.A.S.T® department, AccuTrex GUARANTEES that your parts will ship on or before the agreed shipping date… or they are FREE OF CHARGE!
If you are looking for a quick turnaround on a part (one week or less) please make sure to check the F.A.S.T® box on your quote form or make sure to mention the date you would like to have the parts on your contact form. Please keep in mind that in order to qualify for F.A.S.T® delivery: We have to have the material in stock; there are no subcontracted operations required, such as heat treating or plating; Tolerances must be standard or negotiable.
DATELOK™ is another exclusive delivery service offered by AccuTrex. As a buyer, you are aware that when we give you a shipping date, it is an “estimated” shipping date within a five day shipping window. We are very proud of our on-time delivery percentages, however, from time to time, we may ship a day or two late, or even a couple days too early to suit your needs. To address this, we established DATELOK™ which enables you to "lock in" a specific ship date for your parts. Your shipping date is protected from any controllable causes and will not change unless YOU change it. You will not have to make calls to check on the status and it will ship ON THE DAY that you want it to ship….guaranteed or the parts are free. If you are interested in using DATELOK™ to lock in your ship date, please let your account executive know when you inquire.